MyGentic

Terms & Conditions

Purchase Terms for the Industry Rockstar Agentic Brain on MyGentic, including the 14-Day Satisfaction Guarantee.

1. About this agreement

These Purchase Terms apply to your purchase of access to the Industry Rockstar Agentic Brain ("the Brain") through the MyGentic platform ("MyGentic", "we", "us"). They are supplemental to the general MyGentic Terms of Service. Where these Purchase Terms conflict with the general Terms of Service for matters relating to your Brain purchase, these Purchase Terms govern.

By completing checkout you confirm you have read, understood, and agreed to these Purchase Terms.

These terms replace the previous 6-month purchase terms in effect prior to the MyGentic v1.0 launch on August 3, 2026.

2. What you are purchasing

At checkout you selected one of two payment options for access to the Industry Rockstar Agentic Brain on MyGentic (the "Brains" tier):

• $497 one-time payment for 12 months of access, or
• $47 per month recurring subscription, billed automatically to your payment method every 30 days until cancelled

Either option unlocks the same product:

• 1,900 credits per month, with each monthly batch expiring 3 months from date of issue
• Access to the Industry Rockstar Brain, including all skills and ongoing updates
• Full MyGentic context layer and all connectors included in the Personal tier
• Access to the private Circle community and weekly Tuesday tech optimization calls
• Ongoing skill updates released to your account automatically
• The $2,000 standard membership fee is waived for this launch. This waiver has no cash value and cannot be refunded.

If you selected the monthly subscription and a scheduled payment fails, your access may be suspended until the payment is resolved. Cancellation of the monthly subscription after the 14-day guarantee window stops future billing immediately but does not entitle you to a refund of payments already made.

3. 14-Day Satisfaction Guarantee

If the Brain does not deliver value in your first 14 days, we will refund what you have paid to date — either the $497 one-time payment or the first monthly $47 installment — provided all of the following conditions are met. If you are on the monthly subscription and receive a refund, all future billing is cancelled.

Eligibility conditions

To qualify for a refund under the 14-Day Satisfaction Guarantee, you must:

1. Submit your refund request within 14 calendar days of your original purchase date. Requests received on day 15 or later are not eligible under any circumstances.
2. Complete the full onboarding process, including signing into your MyGentic account, connecting the Brain to Claude or ChatGPT via the setup videos provided in the Circle community, and successfully running at least three (3) queries through the connected Brain.
3. Attend at least one (1) weekly Tuesday tech optimization call, or watch a full recording of one, before submitting your request.
4. Provide evidence of genuine use — screenshots or a written summary of the three queries you ran and what you were trying to accomplish. Refund requests without evidence of actual use will be declined.
5. Complete a mandatory support session with our onboarding team before a refund is issued. Many refund requests stem from setup issues we can resolve in a 15-minute call. You must attend this session in good faith before the refund can be processed.
6. Have not consumed more than 700 credits from your allocation during the 14-day window. Credit consumption above this threshold indicates active use of the product and disqualifies the refund.

What is refunded

• One-time plan: the $497 payment is refunded in full to your original payment method within 10 business days of approval.
• Monthly plan: the $47 first installment is refunded in full, and all future scheduled monthly payments are cancelled. Refunds are processed within 10 business days of approval.
• Credits already consumed are not refundable.
• The $2,000 waived membership fee is not refundable (as it was never charged).
• Top-up credit purchases, community access, bonuses, and third-party subscriptions (Claude, ChatGPT, or any other AI provider) are not refundable through this guarantee.

What is not covered

The guarantee does not apply if:

• You are unable to use the Brain due to a third-party service outage, restriction, or policy change beyond our control (including but not limited to changes to Claude or ChatGPT platform policies, developer-mode requirements, or regional AI availability).
• You did not follow the setup instructions provided in the Circle community.
• You did not attempt to resolve setup issues through our support channel (support@mygentic.io) before requesting a refund.
• Your account has been flagged for abuse, credential sharing, resale of access, or violation of our Terms of Service.
• The refund is requested after 14 days from purchase, regardless of when the product was first used.
• You purchased under a team, agency, or multi-seat license (those are governed by separate agreements).

How to request a refund

Email support@mygentic.io from the email address used at purchase, within 14 days of your order, with the subject line "14-Day Guarantee Request" and include:

1. Your full name and order confirmation number
2. The three queries you ran through the Brain (screenshots or copy-paste)
3. Confirmation you attended or watched a weekly Tuesday call
4. A brief explanation of why the Brain didn't work for you

Our team will respond within 3 business days to schedule the mandatory support session. Refunds are processed after that session is completed.

One refund per customer

The 14-Day Satisfaction Guarantee may be used once per customer, lifetime. Repurchasing the Brain after a prior refund is not permitted without written approval from our team.

4. Credits

Credits are how usage is metered across the Brain and across all of MyGentic. Different skills and queries consume different amounts. Your 1,900 monthly credits are issued on the same date each month and expire 3 months from their issue date, giving you a rolling balance. Unused credits do not roll indefinitely and are not exchangeable for cash. Additional credit top-ups are available at any time from your MyGentic account at member pricing.

Credits are consumed against a single wallet across all uses inside MyGentic — the context layer, all connected data sources, and the Industry Rockstar Brain draw from the same balance.

5. Chargebacks

Filing a chargeback with your bank or card issuer before completing the refund process above will result in permanent account termination, loss of access to all Industry Rockstar and MyGentic products, and disqualification from future offerings. Please use the refund process — it works.

6. Account and access

Your Brain access is single-user. Sharing account credentials, reselling access, or granting third parties access to your account is prohibited and will result in termination without refund. Team, agency, and multi-seat licensing is available on separate terms — contact support@mygentic.io.

7. Changes to the product

We ship updates frequently. New skills, features, and improvements are added to your account automatically at no cost. We reserve the right to modify, replace, or retire individual skills when necessary — the overall product will always remain functional for the duration of your credit allocation.

8. Third-party services

The Brain connects to your existing Claude or ChatGPT account, which are third-party services governed by their own terms. You are responsible for maintaining an active subscription with those providers. MyGentic is not liable for service interruptions, policy changes, or account issues on those platforms.

9. Existing customers (pre-August 3, 2026 purchases)

If you purchased the Industry Rockstar Brain before August 3, 2026 under the previous 6-month terms, your access has been extended in line with the new 12-month structure at no additional cost. You will receive a separate communication from our team confirming your updated access period and credit schedule. All other terms of your original agreement remain in effect except where modified above. Contact support@mygentic.io with any questions about your specific account.

10. Governing law

These Purchase Terms are offered in addition to any statutory rights you may have under applicable consumer protection law and do not affect those rights. Full purchase terms and disputes are governed by the MyGentic Terms of Service.

11. Contact

Questions about these terms or a refund request: support@mygentic.io

Last updated: July 20, 2026